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Troubleshooting

Paid access is not showing

Restore the Google Play purchase and recheck the account connection.

First, restore the purchase

  1. Make sure the device is online.
  2. Open the main account/workspace drawer.
  3. Tap Manage Subscription.
  4. Tap Restore Purchases.

Use the same Play Catch account and Google Play account that were used for the original purchase.

If Google Play shows an active subscription but Play Catch still shows Free after a restore, contact Play Catch support with the account email. Do not send passwords or payment credentials.