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Troubleshooting

Password reset help

Check the common blockers when a reset link does not finish the password change.

Check the reset request

  • Confirm you entered the email address used for your Play Catch account.
  • Check spam or junk folders for the reset email.
  • Use the newest reset email if you requested more than one.

Request another link

  1. Return to the Play Catch sign-in screen.
  2. Tap Forgot Password.
  3. Enter the account email.
  4. Tap Send Reset Link.

If the latest link still does not open the Play Catch reset screen, contact Play Catch support and include the device model and Android version. Do not include your password.