Play Catch Support
Troubleshooting
Recover your work and solve the most common Play Catch problems.
Track with a poor connectionKeep tracking an active session when the connection drops.Resume a session saved on this deviceContinue an interrupted active session instead of starting over.Finish saving after a connection problemUse Retry Save when the session is safe on the device but the report could not be created yet.Paid access is not showingRestore the Google Play purchase and recheck the account connection.A Share Link is unavailable or expiredUnderstand what to do when a public report link no longer opens.PDF will not save or shareRetry PDF creation from an available saved report.Password reset helpCheck the common blockers when a reset link does not finish the password change.